New Library Cards and OverDrive - Updated

11/29/2017 - Final Update: This issue has been resolved.


The following resources appear to be affected by the new library cards with “01”

  • OverDrive
  • Tumblebooks
  • RB Digital Magazines Audiobooks

The following resources do NOT appear to be affected

  • RB Digital Gateway (Magazines, ArtistWorks, InstantFlix etc)
  • Hoopla
  • Badgerlink Resources

I have calls in with OverDrive, Tumblebooks, and Recorded books and will post when this issue is resolved. Thanks,


Patron's recently issued new barcodes with "01" rather than "00" as the 6th and 7th digits are getting an error when logging into OverDrive. The error on the OverDrive site is: "Library server message - Invalid Library Card. Not a valid InfoSoup Libraries card."

If trying to check out from InfoSoup, the error is: "There's a problem with your library card. Please see a librarian."

I have contacted OverDrive support and hope to get this resolved quickly. I will also test other online resources to see if the new cards have any problems authenticating.