Network News

Pages

Notices

Notices ran successfully this morning. Notices for 12/16/2015 are posted at https://owlsnet.org/owlsnet/notices

In general, the software update went very well yesterday. Other than the notices not running and some lost printer settings, we had very few reports of problems. I don't believe the issue with Encore last night was related to the software update, but we will follow up with Innovative. As usual, if you run into any issues, please email owlsnethelp@mail.owls.lib.wi.us. Thanks,

Evan

Sierra Software Upgrade - December 14/15

Just a last reminder that we are scheduled for a Sierra software update, beginning at 11:55 PM on Monday,December 14th. The update should be completed before any libraries open on Tuesday morning. On Tuesday morning (December 15th) we ask that libraries start one Sierra computer at a time and let it update before turning on another Sierra computer. If you have any problems with Sierra, please email owlsnethelp@mail.owls.lib.wi.us. OWLS staff will post updates if problems are reported. This software release has been out for a while and most of the bugs, supposedly, have been fixed. It has, however, been a pretty long time since our last Sierra upgrade so we should not be surprised if there are some issues.Be hopeful, but be prepared. Thanks,
Evan

Sierra Software Upgrade Reminder

Just a reminder that we are scheduled for a Sierra software update, beginning at 11:55 PM on Monday,December 14th. The update should be completed before any libraries open on Tuesday morning. On Tuesday morning (December 15th) we ask that libraries start one Sierra computer at a time and let it update before turning on another Sierra computer. If you have any problems with Sierra, please email owlsnethelp@mail.owls.lib.wi.us. OWLS staff will post updates if problems are reported. I will send out another reminder on Monday. Thanks and good luck!

Evan

Email Notices: Update

We have been working with innovative to fix two minor issues with email notices. One, was "iiiguy" showing up in the from address, and the other was in overdue notices where the last part of the text was being cut off. Innovative says they have removed "iiiguy" from the notices and yesterday we made a small adjustment in the format of the overdue notices that we hope will fix that problem. Unfortunately, it is hard to generate a test notice, so if anyone received an overdue notice this morning, could you please let me know if the second paragraph printed completely, including the url to InfoSoup. It should say:

Items may be returned at any OWLSnet library. For a list, see the
Library Directory under the My Library menu at http://www.infosoup.org

Thanks,
Evan

InfoSoup Reading Blogs

In discussion with many of the librarians most active in posting reviews to the InfoSoup blogs, we reached the conclusion that now was the right time to bring the review blogs to a quiet and peaceful end. I have posted a note on each of the blogs informing users of this decision.

The plan is to keep the current pages up until the end of the year. In 2016 we will replace each of the blogs with a corresponding page highlighting book lists, award lists, and other age appropriate reading resources, such as Read On Wisconsin, TeachingBooks, NoveList, local book festivals and community reads etc. Please let me know if you have any suggestions for resources you would like to see presented.

Many thanks to all who participated over the years!

Evan

Sierra Software Upgrade - December 14/15

One server migration down, one software upgrade to go! As discussed at AAC, we will be upgrading our Sierra Software from 1.2 SP2 to Sierra 2.0 SP3. We have schedule with Innovative to run the upgrade overnight, starting around 11:55 pm on Monday, December 14th. The upgrade should be completed sometime very early the following morning. If all goes well, there will be no down time during any open hours. In general, most libraries who have upgraded recently have reported few problems. This is a pretty big software jump for us, however, so we can assume there will be some issues. We will hope for the best, but be ready for an exciting Tuesday, just in case. As the date approaches we will provide additional information on what to look for after the upgrade.

Evan

Email Courtesy Notices

Since the server migration, there has been an issue with email courtesy notices where the library name does not display in the email From address. The library name has been replaced with "iii guy." From addresses look like this:

"iii guy" is just the generic user name that Innovative gives to email sent from the Sierra server. We have a ticket open and Innovative is looking into this. If patrons are confused or concerned that this is spam, please let them know that this is OK, but that we are working to fix it. Thanks,

Evan

Paging Lists Not Printing

Printing paging lists continues to be a problem. We have a call open with Innovative and are working with them to resolve this issue. We will post a note when we believe the problem is fixed. Please continue to report to OWLSnet help owlsnethelp@mail.owls.lib.wi.us any other issues. 

Evan

Sierra Application Server Migration

I just confirmed with Innovative that we are all set to go tomorrow (November 17) beginning at 8:00 am. We will send out a net support notify message when the server is back up. I put a note on InfoSoup indicating that we will be down for a short time tomorrow morning. Of course, once we are down, no one will see the message :)

Evan

Sierra Application Server Migration

On Tuesday, November 17, from 8 am until 10 am, Sierra, InfoSoup, and Encore will be offline. During this time, Innovative will be migrating data from our old Sierra server to our new one. There is no software update involved, just moving data from an old machine to a new one. Innovative has told us that this is usually a relatively easy process and that we should be back up by 10 am. Given the short down time and the early hour, we think that most libraries may prefer to write down checkouts, and enter them in manually once Sierra is online rather than use offline circ. If you do plan to use offline circ during this time, please let us know by sending a note to OWLSnet help owlsnethelp@mail.owls.lib.wi.us.

Even if you don't plan to use offline circ we recommend that you be prepared just in case we run into any problems with the server migration. If at some point during the migration, Innovative tells us that we will be down longer than expected, we will send out a message on Net Support Notify.

Here are a couple of hints for using offline circulation effectively:

1. Be prepared. Print out the OWLSnet Offline Circ Procedures and have them available. The most recent copy of the procedures (dated October 25, 2011) is available at http://owlsnet.org/sites/default/files/owlsnet/OfflineCirc.pdf

2. Please remember not to use the offline circ client to register patrons, to check items in, or to renew items.

3. Please contact the OWLS office either before or as soon as possible after beginning to use offline circ.

4. Please contact the OWLS office before sending offline circ transactions. After Sierra is working at your library, send an email to OWLSnethelp letting us know there are offline circ transactions to be processed. OWLS staff will call you when we're ready to process the transactions.  We find there are fewer problems when these are processed one at a time, so we need to coordinate sending the transactions.

If you have not used offline circ for a while or have any questions at all, please call or email Laura or Patty.

Pages