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Library Catalog Stations and OverDrive Sign In

We are unable to get the Sign In page on the OverDrive site http://dbooks.wplc.info to display in public web browser on the library catalog stations. OverDrive titles, however, can be searched and checked out in InfoSoup on library catalog stations. We will continue to look into the problem. 

Evan

Public Web Browser for Windows 7 Catalog Computers (Update)

We have a couple of the new Public Web Browser catalog computers installed at libraries. Testing has gone well, and we will now begin updating Windows 7 catalog computers. John and Julie will begin contacting you to make arrangements if you have catalog stations that need to be updated. How do you know if you have a Windows 7 catalog station? The two main issues have been the inability to place a hold on the brief record page and the inability to logout. If you are not having these problem, then your catalog station is likely running an older version of Windows. But don't worry, John and Julie will be checking each catalog station to determine if it needs to be updated.

Evan

Note about NOOK Magazine downloads

We had a report from a library that noticed that if you try to open an OverDrive magazine in the NOOK app before it is finished downloading, you will get a message about "Try for Free" along with subscription costs and details. Once the title has fully downloaded, that information goes away. Until the download is complete, it appears that the NOOK app does not recognized the title as a library checkout. You can see a screen shot at: https://owlsnet.org/sites/default/files/network-news/nook-before-finishe...

I added a note to the "magazines now available" announcement letting patrons know not to open the magazine until the title has finished downloading. Not sure how often this will happen, but it is good to know if patrons ask about why that message appears. 

Public Web Browser for Windows 7 Catalog Computers

Dave has put a lot of time and effort into working with a new Chrome based version of Public Web Browser. We think we finally have a version ready. We have been testing it in OWLS and the browser appears to work beautifully with Encore. We are going to field test the configuration at a library as soon as possible. If all goes well, we will begin working with libraries to get the new PWB installed on all Windows 7 catalog computers. Thank you for you patience.

Evan

OverDrive Magazines

As announced on the WPLC list this morning, OverDrie magazines are now live. I put a brief note on the InfoSoup page with a link to an announcement page - http://www.infosoup.info/ws/nook-magazines-now-available-overdrive . The post has links to an OverDrive help document and video, as well as a modified version of the WPLC support document. 

We have MARC records for the titles and will try to get them in the catalog as soon as possible. As with all new things from OverDrive, getting started is the hard part. Once set up, the process runs pretty smoothly. I suspect that one common question may be about how to get the NOOK app on a Kindle Fire. I will try to put together a help document for that process. For now, google "nook app kindle fire" or something like that, and you will see instructions for side-loading the NOOK app on to a Kindle Fire. Please let me know if you have any questions. 

Evan

Another Library Catalog Stations (Public Web Browser) update

We are seeing problems again with catalog stations running Windows 7. Through testing last week, we thought we had a fix, but problems logging out and placing holds still remain on some catalog stations. We will be working today to see if a different version of Public Web Browser will solve the problem.

For problems logging out, the best solution is to click the X on the top right hand corner. It might be worth putting a note at your catalog stations advising patrons to logout by clicking the X.

We are also seeing on some catalog stations that the "Request it" button on the brief record page is not working. On a full record page, however, the button is working.

I will report back later today on our progress in resolving these issues.

Evan

Library Catalog Stations (Public Web Browser) update

At the last AAC meeting, it was agreed that all OWLSnet managed library catalog stations would have their home page set to the new catalog http://search.infosoup.org rather than the main infosoup landing page http://www.infosoup.org. We hope to begin making the change this week. OWLSnet staff will contact you when we are ready to update your catalog stations.

In response to some concerns about patrons not logging out on catalog stations, I have made some style changes that will make the patron name and logout link more prominent. This change will only affect library catalog stations and anyone using very old versions of Internet Explorer. 

If you come across any issues with Encore and PWB, please report them to OWLSnet owlsnethelp@mail.owls.lib.wi.us. Thanks,

Evan

Encore - Problem Viewing Holds: Another Update

We are still getting numerous reports of problems trying to view holds in Encore. When clicking on the holds tab, a "Loading" message will appear and the circle of dots will go round and round forever. Innovative was able to fix the problem with Checkout and Holds numbers not displaying correctly. We thought that might be related to the "Loading" issue, but it now appears that they were separate problems. Please continue to report problems with viewing holds. Until Innovative solves the problem, the two options are to close the browser and try again or close the browser and then login to the classic account to view holds.

I talked with Innovative support staff this morning. They don't really have an idea right now what is causing the problem but they are investigating. On first glance, it appears to be a connection or communication problem between the encore server and the patron database rather than a specific issue with patron accounts. Since we are not certain of this, however, if you get a report from a patron or staff about the problem please, if possible, pass along the library card # and the time of the problem. We are looking for any patterns, such as fines, items awaiting pickup, number of holds, expiration date etc. that could be a factor. With the patron number and time of day, it is also possible for Innovative to search log files for potential clues. Thanks,

Evan

Encore - Problem Viewing Holds: Update

We were able to observe, unintentionally, the holds problem in the OWLS office. When clicking on Holds, a "Loading" message pops up and the wheel just spins and spins and freezes your session. We were able to close the browser and then reopen the browser. In our case, the session was still active and the user still logged in. When clicking on the holds tab, the holds loaded without any problems. I have a call open with Innovative. Until this is fixed, please suggest closing and reopening the browser. In some cases, at least, that may work. If not, recommend using the classic My Account until the issue is resolved. Thanks.

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