Who to Call
NFLS Libraries Tech Support
Cataloging
CatHelp
Using the CatHelp list is the best way to contact the cataloging department. You can also contact John or Debbie.
Computers/CARL Hardware (NFLS)
Contact John | email | (920) 448-4412 OR Joe | email | (920) 832-6367
- Computer software & hardware
- Computer trouble-shooting including Deep Freeze & ESET
- Spine label printer orders
- Signature capture device orders
- Installation. (Joe can assist if no one at the NFLS office is available.)
- Troubleshooting and repair for barcode and receipt printers. (Joe can assist if no one at the NFLS office is available.)
- Troubleshooting and repair spine label printers (Joe can assist if no one at the NFLS office is available.)
- Barcode scanner order
- Receipt printer orders
Computer Software (NFLS)
Contact John | email | (920) 448-4412 for:
All computer software issues, including:
- Deep Freeze
- ESET Antivirus
- Microsoft Windows
- Public Web Browser / Catalog Stations
Email (NFLS)
- New Accounts, Cancel Accounts, Amend Accounts: Use OWLSnet Email Account Request Form
- Passwords: Contact John or Contact Julie
- Outlook: Contact John | (920) 448-4412 for software installation or troubleshooting
- Training: Contact John | email | (920) 448-4412
- Email is down: OWLSnethelp | 920-832-6190
Network Infrastructure (NFLS)
Contact Bryan | email | (920-832-6193) for:
Any network issues, including troubleshooting, data circuts, network hardware (routers, hubs, terminal servers), wireless.
Contact John | email | (920) 448-4412
- New Connections: Policy requires that OWLS or NFLS approve any new connections
- Cabling: Libraries are responsible; contact John for specifications
CARL/InfoSoup Stuff
If you have questions related to InfoSoup or CARL, you can always use the OWLSnet Help List or the Cathelp list for Catalog related issues.
Contact Jean | email | (920) 570-0126 for:
- Circulation
- Holds
- Offline Circulation
- Weeding
- Patron Registration
- Reports (Custom statistical, weeding, or patron reports)
email OWLSnet Help | (920)-832-6365
- Closed days
- Inventory
- Notices
- Reports (Standard & weeding) - reports generated by OWLS and emailed by OWLS
- Offline Circ - or Contact Molly
OWLSnet Help List
Please use the owlsnet help list to report any non cataloging related question, problems or issues with CARL, InfoSoup, wireless & internet issues, SAM, reports, statistics etc...
CatHelp List
Please use the CatHelp List -- cathelp@owlsweb.org to contact the Catalogers with any issue relating to catalog training, fixing or updating bibliographic, volume & enumeration on item records in CARL, or for questions about OCLC Record Manager.
Examples include:
- Cataloging Training
- Updating Bibliographic Records
- Changing Material/Format Type
- Reporting Bibliographic Errors
- Wrong Cover Images and/or Summaries
- Vendor Records
- Update or Correct Series Information
- Volume Records
- Magazines
Contact Amanda | email | (920) 832-6194
- General InfoSoup Web OPAC questions
Web Sites and Electronic Resources (NFLS)
Contact Lori | email | (920) 448-4413 for:
- Library web sites
Contact Laura Kayacan (Sturgeon Bay) | email | (920) 743-6578 for:
- OverDrive Support
Contact Amanda | email | (920) 832-6194 for:
- Ancestry, Tumblebooks, InfoSoup pages, OWLS & OWLSnet web site.
Contact Amanda | email | (920) 832-6194 for:
- InfoSoup Memory Project