At the January AAC meeting we agreed to change the wording of Overdue Notices. I postponed making the change because the direct link to the Encore patron account was not working on some mobile devices. That issue appears to be fixed with the last upgrade. I have updated the OverDue Notices. They now read:
The following item(s) are overdue. Please return them promptly.
If you have questions, please contact your library.
It may be possible to renew online at: http://search.infosoup.org/iii/encore/myaccount
If a patron ever does have trouble accessing their account from that link, please have them go to the InfoSoup home page and click on My Account. Thanks,