Policies
- OWLSnet linking patron records policy OBSOLETE [pdf]
- OWLSnet patron home agency policy
- OWLSnet resource sharing policy
- resource sharing exceptions [pdf] UPDATED 9/22/23
Procedures
- COVID-19 phone patron registration NEW [pdf]
- Clearing the Hold Shelf UPDATED 8/10/22 [pdf]
- Collection agency procedure UPDATED [pdf]
- Damaged Items with Holds CARLX | CARL Connect [pdf]
- General circulation procedures UPDATED[pdf]
- Holds processing UPDATED 10/18/22 [pdf]
- Claims returned UPDATED 04/6/23 [pdf]
- Payment UPDATED 04/11/23 [pdf]
- Lost Items UPDATED 04/19/21 [pdf]
- Damaged Items UPDATED 1/23/23 [pdf]
- Managing bounced emails UPDATED 04/26/23 [pdf]
- (See also: Patron Not Getting Notices) UPDATED 04/30/23 [pdf]
- Missing
- Patron registration procedures UPDATED [pdf]
- User Types UPDATED 03/30/23 [pdf]
- User Types Set-Up UPDATED 07/18/23 [pdf]
- Institution cards [pdf]
- Block Statuses UPDATED [pdf]
- Short Loan UPDATED [pdf]
- CARL in the Wild UPDATED 02/20/23 [pdf]
- Teacher Card Procedure UPDATED | Application UPDATED [pdf]
- Transit Slips UPDATED 05/02/23[pdf]
- WALTCO Items Damaged [pdf] | Claim Form [pdf] | Example Claim Form [pdf] UPDATED
- Memory Project contributor guide [pdf] | Metadata guide [pdf] | Project profile form [pdf]