Network News

Pages

Wording of OverDue Notices - Update

At the January AAC meeting we agreed to change the wording of Overdue Notices. I postponed making the change because the direct link to the Encore patron account was not working on some mobile devices. That issue appears to be fixed with the last upgrade. I have updated the OverDue Notices. They now read:

The following item(s) are overdue. Please return them promptly.
If you have questions, please contact your library.

It may be possible to renew online at: http://search.infosoup.org/iii/encore/myaccount

If a patron ever does have trouble accessing their account from that link, please have them go to the InfoSoup home page and click on My Account. Thanks,

Evan

Marking Items as Damaged - Update

In Sierra, when viewing a patron's Checked-Out-Items, you will now see an orange button "Mark Damaged Item." OWLS staff (and other Innovative Libraries apparently) are still trying to understand the ramifications of using this status, particularly on how it integrates or doesn't with fines and notices. Until we can get a better understanding of how this status works, we are asking libraries not to use this function. We hope by the May AAC meeting that we will be able to understand (and explain) the implications of using this status, and discuss with you why a library may or may not want to use this feature. Thanks,

Evan

Encore Upgrade

The upgrade to Encore 4.5 appears to have gone well. The only thing I noticed was that the mobile patron account is displaying a full list of features, many that we do not offer, such as Bookings, Library Events, Messages, etc. I have a call open with Innovative to fix this. One of the new features of this upgrade is the addition of a genre facet in Encore. This requires Innovative staff to turn on, so we are just waiting for them for that. We have also asked them to enable the article search for Digital Public Library of America. If you come accross anythig that does not appear to be working in Encore, please post to OWLSnet help: owlsnethelp@mail.owls.lib.wi.us . Thanks,

Evan

Marking Items as Damaged

As decided at the March 2016 AAC meeting, we have asked Innovative to enable a feature that will allow in Sierra to mark items as damaged. Innovative will enable this feature Monday afternoon, May 2. At that time, OWLS staff will first test to make sure this feature is working as described. If all looks well, we will post instructions on how to mark an item damaged. Because we could not test this feature until it is "live" this will be somewhat of a work in progress to determine how useful this will be. After we post instructions, let Laura know if you plan to use this feature and if you have any questions.

Just a reminder, there is no requirement to use this feature. It is also intended that libraries should only mark their own items as damaged. We will talk about this more at the next AAC meeting and post any additional information that we may learn. Thanks,

Evan

Encore Upgrade

The update to the latest release of Encore (Encore 4.5) is now available. I would like to schedule the upgrade for May 3rd, around 7:30 am. There should be no downtime at all for Sierra and only a brief 15 minute downtime for Encore. Unless someone has an Encore training session scheduled for that morning, I plan to just go ahead and run the update on the 3rd. The update should improve the patron account experience for mobile users, add a genre facet to the side bar, and allow us to begin using Digital Public Library of America as one of our searched databases. Please let me know if you have any questions or concerns (or any Encore training sessions planned for the 3rd). Thanks!

Evan

Printing Outstanding Charges Receipt in Sierra

With the most recent Sierra updates, there was a small change that now allows staff to print out the total amount that patrons owe on their account. Pull up the patron record in Check Out (Circulation Desk), click on the Fines tab and click on the Print icon. The receipt will display the individual charges with the total outstanding amount appearing at the bottom. If you have any questions about this, please contact Laura. 

Evan

OverDrive and iOS - Another Update

Earlier this week, OverDrive released an update for the OverDrive App for iOS devices.

UPDATE 3/6/2016: We've released an update for OverDrive for iOS (3.5.2), which includes updated error messages and some individual eBook fixes (which should reduce the number of "Fulfillment Failed" errors), and also addresses the issue of library cards not being remembered. If you're experiencing any of the issues mentioned in this article, please update to the latest version of the app and try again before using the steps below. http://help.overdrive.com/customer/portal/articles/2323453

For patrons that continue to have problems downloading titles, OverDrive recommends the following:

  1. Uninstall the app
  2. Reboot the device (that step is very important)
  3. Reinstall the app from the app store.

Rebooting the device after uninstalling and before reinstalling seems to be critical in some cases for resolving issues. Instruction for uninstalling the OverDrive app are here: http://help.overdrive.com/customer/portal/articles/1481109 beginning with step 4.

Evan

InfoSoup Logout Link

Based on some discussion with the Encore advisory group, I have made a small change on the InfoSoup home page to make the "You are logged into your account" message and Logout link stand out more. The display will also match more closely the Encore display, where the logout link displays next to the users name. You can see a screen shot at https://owlsnet.org/sites/default/files/network-news/logout.gif

The first time InfoSoup displays, the new link may appear out of place. Searching or refreshing the browser will load the new files and the message and logout link should display correctly. Please let me know if you have any questions. Thanks,

Evan

Update for OverDrive App problem for iPad/iPhone

I just got some additional information from OverDrive. They have posted a couple updated, and easier to follow help articles:

They also said they made a change last night that will hopefully simplify the process for fixing these issues – you don’t need to know what authorization was used the first time around, if users get the fulfillment errors they can simply (a) Deauthorize and (b) Re-Authorize (using anything they choose) and (C) Re-download their title from their bookshelf. 

I have posted these updated articles on the What's Simmering article -- https://infosoup.info/ws/feb-10-2016/overdrive-update-ipadiphone-updated-0. Please refer patrons to the help articles. If patrons continue to have problems, let them know that OverDrive is working on updating the App as soon as possible. Note that, per the FAQ, the users OverDrive Reading History is lost forever upon updating the App. I will let you know as soon as I hear more from OverDrive. Thanks,

Evan

OverDrive App problem for iPad/iPhone

I don't have a lot of clear information, but there are reports of numerous issues with the latest OverDrive app (3.5.0) for iPad/iPhone users. The 3.5.0 version was released, I believe, on February 2. On February 5, OverDrive released an update 3.5.1. It is unclear if the latest release has fixed all, or just some of the problems. Until we here more, I have put a note on InfoSoup recommending that OverDrive users do not download the latest OverDrive app for Apple products. Users who have downloaded the 3.5.0 version, should update to 3.5.1.

Issues with the latest app included losing titles in your library, being unable to download checked out titles, and losing all your history. For some users, uninstalling, and then reinstalling the app has resolved some of the problems. I hope to hear more from OverDrive or WiLS soon. If patrons call regarding this issue, have them check the app version. To check your App version, open the app, go to the menu (tap menu icon or swipe right) and tap "About." If the version is 3.5.0, suggest that they update to 3.5.1. If they are on the latest version and still having problems, please take down their name, email address and library card number and let them know that we will contact them as soon as we have an update from OverDrive. Thanks,

Evan

Pages