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Encore - Problem Viewing Holds

I have had a couple reports of problems viewing holds in Encore. The patron clicks/taps on the Holds tab and they get nothing but an hour glass or wheel. I will open a ticket with Innovative, but I would like to gather additional information first. If you get any reports about problems viewing holds please get as many details as you can, such as any error messages, what type of device, and browser. Also important is if the problem in reproducible. Ask if you can try to login to his or her account and see if you have the same problem, or ask if the patron can try on a different computer or device or logout and try again in a few minutes.

If a patron is having trouble viewing account details in Encore, you can offer them direction on viewing their account details in classic. At the bottom of the My Library menu in Encore is a link to the "Classic Catalog." I have also added a temporary link on the side bar of the main InfoSoup page under "I'm looking for..." This could help us determine if the problem is encore related or a problem with a particular account. Thanks for all your help and patience.

Evan

Encore Checkout Tab

In My Account, the Checkout tab display is always "Checkouts (0)" regardless of how many items a user may have checked out. The Holds tab is also initially displaying as "Holds (0)" and only updates after clicking on Holds. I have opened a ticket with Innovative and will report back when it is fixed. 

Encore Logout Problems

We are getting a number of reports of problems with patrons trying to logout of Encore. This seems to be primarily a problem on Library Catalog Stations. We are looking into it. If you notice this issue, please pass it along to owlsnethelp@mail.owls.lib.wi.us. Please note if the problem is on a catalog station, a different library computer, a mobile device, or home computer. Thanks!

Evan

Catalog Search Box on Library Web Sites

Now that we have moved to Encore, we need to update web site search boxes and links. I will start working on on OWLS web sites as soon as possible. For NFLS libraries, I have posted the necessary code at https://owlsnet.org/sites/default/files/owlsnet/encore_search_box.txt.

Any direct links to My Account should also be changed to: http://search.infosoup.org/iii/encore/myaccount?lang=eng&suite=def

Links to the New Materials database do not need to be updated. Please contact me with any questions about updating links.

Encore Live

The InfoSoup home page search box is now taking all users to Encore. Because of some issues with Library Catalog Stations using Public Web Browser, the InfoSoup home page has remained mostly the same with only some old pages removed. We hope to update the InfoSoup home page in a week or so.

Please note. On some Library Catalog Stations, the main menu on Encore may display collapsed, as if on a mobile device. The menu will still work, but the links will not display until the menu icon in the right had side of the menu is selected. This should not be too much of an issue as the catalog stations are used primarily to search the catalog. We are, however, working on a fix.

Good luck! If you notice any problems or issues with Encore, please email owlsnethelp@mail.owls.lib.wi.us

Thanks,

Evan

Encore is Coming

Just a reminder that Encore will become the official catalog on Monday September 14th. I have a rough FAQ started at https://www.infosoup.info/new-infosoup-faq. I will continue to update that as time permits. Please let me know if you have questions.

If all goes well, sometime before 9:00 am on Monday, I will update the main InfoSoup page. At minimum, the new page will have a new search box that will take users to Encore rather than the WebPac. The original plan was to introduce a new InfoSoup home page that matched the look and feel of Encore. We are running into some issues with how the new design is displaying in Public Web Broswer on the library catalog stations. We need to work through these issues before launching a new home page. 

A few other notes. Bookletters Book lists have been updated to send users to the new catalog. Either today or Monday I will update the New Materials Database to link to Encore. Over the next few days I will also update the InfoSoup reading blogs to link to Encore. Thanks!

A Few More Encore Updates

In no particular order, here are a few odds and ends that you may wish to know about Encore.

1. Placing an item hold on a item with more than one volume can get a little ugly. For example, see: http://search.infosoup.org/iii/encore/record/C__Rb1738049?lang=eng

The owning library and the item status information do not display on the "Request it" popup, making it difficult to target a specific available volume. If necessary, you could click on the "View in classic catalog" link and complete the item hold in classic.

2. Placing an item Hold on a Serial will take the patron to the Classic InfoSoup to complete the hold. I was told that this is currently the standard operating procedure and not a bug.The good news is that you can see the owning library and the item status for serials. 

3. Saved Searches (or Preferred Searches) have not been integrated into Encore. More details about that soon. Staff and patrons can still access saved searches in Classic. How we want to handle this will probably be an AAC discussion. For now, if patrons ask about Save Searches, just say that they are not currently working in the new catalog, but that we are looking into our options.

4. For Serials, the "Lib has" field displays with a rather confusing "0" at the beginning. So instead of seeing "Current Year + 1 year" you will see "0 Current Year + 1 year."

5. In Encore, the Logo and the Home icon link back to http://www.infosoup.org/search. Going directly back to the home page, www.infosoup.org, would log out any users that have logged in to Encore. 

6. In the Articles tab, The Digital Public Library of America search is still not working properly. I will ask Innovative to remove it until it is fixed. 

That is it for today. 

Evan

New InfoSoup Login - Remembering Login Information

I have had a couple of reports that patrons are wondering why the new InfoSoup login page is not prompting to remember their Library Card and PIN. I am continuing to research this issue and will follow up as I learn more. Nothing has been done to deliberately disable this function. For now, I have added a "Check to remember Library Card" option on the InfoSoup login page. This will remember the users Library Card # but not the PIN. I originally left this function off, because I figured that most users would use their web browser password manager or a third party password manager to remember the login Information. 

This is tricky to troubleshoot because it is a browser and operating system dependent issue. My theory (and this is just a theory right now) is that the problem is related to the new login page being on the same domain as the old InfoSoup login page. I have had luck getting both Chrome and Firefox to re-prompt to remember my username and password on InfoSoup by removing the original saved login for infosoup.org. I have not yet found a simple solution for solving the problem on IE. I will post more detailed instructions later, but here are brief instructions for users who are not getting a browser prompt to remember their login information. 

Chrome

  • Go to the Menu Icon (three bars on the top right)
  • Select Settings and then scroll down to "Show advanced settings..."
  • Find Section for "Password and forms" > Select "Manage passwords"
  • You will see a list of sites with "Saved passwords" and "Never saved"
  • If the original InfoSoup login is listed in either section, delete it. Close the Browser and then go back to the InfoSoup login page. After entering a card number and PIN the browser should prompt to ask if you want to remember the login information.

Firefox

  • Go to the Menu Icon (three bars on the top right) 
  • Select Options
  • Select Security (from left column menu)
  • Under Passwords, there is a button to view "Saved Passwords" and a button to View "Exceptions" (sites that will no longer prompt to remember username and password)
  • Delete any previous InfoSoup entry
  • Close browser
  • Open browser and return to the InfoSoup login page. After entering a card number and PIN the browser should prompt "Would you like to remember the password on infosoup.org?"

Internet Explorer

This page http://tinyurl.com/3en577v from an msdns blog has some information (if you are curious) but no good solutions. On Windows 7 you have to remove all saved passwords. I will continue to look, but for IE users who really want their PIN to be remembered, I would suggest either switching to Firefox (or Opera or Chrome) or getting a third party password manager. For now, the check box should at least remember their library card number.

In Windows 8, users could try following the instructions at: http://help.unc.edu/help/how-to-remove-saved-passwords-from-a-web-browser/

Even on a Windows 8 computer with no previous passwords remembered, however, I'm still not getting the password prompt so I think there are other issues involved.

Please let me know if you are getting questions about this or if you have (or have not) noticed any problems with browsers prompting to remember login information. I would also love to hear from anyone with suggestions or solutions for Internet Explorer users. Thanks,

Evan

NoveList Select

NoveList Select enhanced content is now displaying on InfoSoup full record pages. The "Extras from NoveList," such as book lists, book discussion guides, and awards lists are currently not displaying. EBSCO support says that those features should return soon. Please let me know if you have any questions.

Evan

OverDrive problem with "Returned Books"

There have been a lot of support requests coming in in the last four days from around the state about patrons returning books but those books not disappearing from their bookshelves and continuing to count against their checkout limit. WILS is working with OverDrive to learn more about the problem. I will post an update as soon as I hear more.

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