I have had a couple reports of problems viewing holds in Encore. The patron clicks/taps on the Holds tab and they get nothing but an hour glass or wheel. I will open a ticket with Innovative, but I would like to gather additional information first. If you get any reports about problems viewing holds please get as many details as you can, such as any error messages, what type of device, and browser. Also important is if the problem in reproducible. Ask if you can try to login to his or her account and see if you have the same problem, or ask if the patron can try on a different computer or device or logout and try again in a few minutes.
If a patron is having trouble viewing account details in Encore, you can offer them direction on viewing their account details in classic. At the bottom of the My Library menu in Encore is a link to the "Classic Catalog." I have also added a temporary link on the side bar of the main InfoSoup page under "I'm looking for..." This could help us determine if the problem is encore related or a problem with a particular account. Thanks for all your help and patience.