We are still getting numerous reports of problems trying to view holds in Encore. When clicking on the holds tab, a "Loading" message will appear and the circle of dots will go round and round forever. Innovative was able to fix the problem with Checkout and Holds numbers not displaying correctly. We thought that might be related to the "Loading" issue, but it now appears that they were separate problems. Please continue to report problems with viewing holds. Until Innovative solves the problem, the two options are to close the browser and try again or close the browser and then login to the classic account to view holds.
I talked with Innovative support staff this morning. They don't really have an idea right now what is causing the problem but they are investigating. On first glance, it appears to be a connection or communication problem between the encore server and the patron database rather than a specific issue with patron accounts. Since we are not certain of this, however, if you get a report from a patron or staff about the problem please, if possible, pass along the library card # and the time of the problem. We are looking for any patterns, such as fines, items awaiting pickup, number of holds, expiration date etc. that could be a factor. With the patron number and time of day, it is also possible for Innovative to search log files for potential clues. Thanks,