Network News

Pages

Wording of Email Overdue Notices

At the last AAC meeting we agreed that we would change the wording of the Overdue Notices from:

The following item(s) are overdue. Please return them promptly.
If you have questions, please contact the library above, or contact
the library where you borrowed the items.

Items may be returned at any OWLSnet library. For a list, see the
Library Directory under the My Library menu at http://www.infosoup.org

to

The following item(s) are overdue. Please return them promptly.
If you have questions, please contact your library.

It may be possible to renew online at: http://search.infosoup.org/iii/encore/myaccount

I am waiting to make this change until after the Encore 4.5 update, currently postponed. This update will make changes to the Encore Mobile Login. After the update I will have a better understanding what, if any, accommodations need to be made to provide a login link that works for both mobile and desktop users. If it does not look like this update will happen soon, I will investigate other options so that we can make this change. 
Evan

Encore 4.5 upgrade Postponed

Innovative support has informed me that a significant bug has just been identified in the Encore 4.5 release. Our planned upgrade on Monday (Feb. 8) will be postponed until this issue is resolved. I will reschedule once I hear from Innovative that they have fixed the problem. 
Evan

Encore 4.5 Upgrade

If all goes well with the Sierra 2.1 upgrade tomorrow, we hope to follow that with an Encore upgrade on Monday, February 8th. The upgrade will take place at 7:30 am and should take less than 30 minutes to complete. If all goes well, the Encore server should only be down for a short time and be back up by 8:00 am. The Encore update will will not affect the Sierra server, so all Sierra activity can take place as normal.

The Encore upgrade will provide a better patron account view in Encore mobile, will add a genre facet to the Refine by section, and, so I have been told, fix the issue that has kept us from being able to link to the Digital Public Library of America in the Articles search. 

Evan

Sierra 2.1 Upgrade Reminder

Just a reminder that we are planning to run the Sierra 2.1 software upgrade tomorrow (Tuesday, February 2) beginning around 7:00 am. The process is suppose to take around 45 minutes to an hour. We will send out a message when it is OK to login to Sierra. The upgrade will require new jar files to be downloaded, so we ask that you open Sierra one computer at a time and let the new files download before opening another Sierra session. As always, please contact OWLSnet Help owlsnethelp@mail.owls.lib.wi.us if you have any questions or encounter any problems. Thanks,

Evan

Sierra 2.1 Upgrade

We are planning to run the Sierra 2.1 software upgrade on Tuesday, February 2, beginning around 7:00 am. The process is suppose to take around 45 minutes. We will send out a message when it is OK to login to Sierra. The upgrade will require new jar files to be downloaded, so we ask that you open Sierra one computer at a time and let the new files download before opening another Sierra session. This is a much smaller upgrade jump then before and we are hopeful it will go quickly and smoothly. After the last upgrade, a few libraries reported losing printer settings. Instructions for printer setup can be found here: https://owlsnet.org/sites/default/files/owlsnet/SierraPrinterSetup.pdf

If you run into any problems after the upgrade, please email owlsnethelp@mail.owls.lib.wi.us 

Thanks,
Evan

Patron Account Expiring Pop-up Alert

At the last AAC meeting it was agreed that we should turn on the "Patron Account Will be Expiring Soon" pop-up alert in Sierra and that it should be set to display up to 30 days prior to the account expiration date. Our plans are to turn this on Monday, January 25th. Please let all circulation staff be aware of this change. Once turned on, the expiration date in Sierra will also change color 30 days before expiration, rather than after expiration. 

If you were not at the AAC meeting, here is a screen shot of what you will see when checking out a patron whose card will expire within 30 days: https://owlsnet.org/sites/default/files/owlsnet/expiring2.gif

Please let us know if you have any questions.

Evan

Two Sierra Updates

If you look closely at you print checkout receipts, you will notice that the time stamp says 12:00AM. This is a known issue in the current Sierra software and will be fixed in the next Sierra update. We have no date yet for when the next update will be releases.

Most of the Sierra update involved bug fixes and some internal structural changes. There are a few small updates that may be of more general interest to us. OWLS staff are currently researching these. If applicable, we will report back, most likely at the next AAC meeting. One change that we think went into affect is this:

It will be possible in WebPAC to renew items when there are outstanding holds on the item, as long as there are also still enough copies available for those holds to be filled

I tested this in Encore, and I was allowed to renew a title that had a hold but plenty of available copies. That is a small sample size, so if you have a chance to test this, go ahead and give it a try and let me know if it works. Thanks,

Evan

 

 

Notices

Notices ran successfully this morning. Notices for 12/16/2015 are posted at https://owlsnet.org/owlsnet/notices

In general, the software update went very well yesterday. Other than the notices not running and some lost printer settings, we had very few reports of problems. I don't believe the issue with Encore last night was related to the software update, but we will follow up with Innovative. As usual, if you run into any issues, please email owlsnethelp@mail.owls.lib.wi.us. Thanks,

Evan

Sierra Software Upgrade - December 14/15

Just a last reminder that we are scheduled for a Sierra software update, beginning at 11:55 PM on Monday,December 14th. The update should be completed before any libraries open on Tuesday morning. On Tuesday morning (December 15th) we ask that libraries start one Sierra computer at a time and let it update before turning on another Sierra computer. If you have any problems with Sierra, please email owlsnethelp@mail.owls.lib.wi.us. OWLS staff will post updates if problems are reported. This software release has been out for a while and most of the bugs, supposedly, have been fixed. It has, however, been a pretty long time since our last Sierra upgrade so we should not be surprised if there are some issues.Be hopeful, but be prepared. Thanks,
Evan

Sierra Software Upgrade Reminder

Just a reminder that we are scheduled for a Sierra software update, beginning at 11:55 PM on Monday,December 14th. The update should be completed before any libraries open on Tuesday morning. On Tuesday morning (December 15th) we ask that libraries start one Sierra computer at a time and let it update before turning on another Sierra computer. If you have any problems with Sierra, please email owlsnethelp@mail.owls.lib.wi.us. OWLS staff will post updates if problems are reported. I will send out another reminder on Monday. Thanks and good luck!

Evan

Pages